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Prickly Pear Inn Policies

CHECK-IN AND CHECKOUT TIMES

  • Check-in 4pm / We do our best to have all rooms ready earlier than 4pm and all guests will receive a text as soon as your room is available for check-in.
  • You may request an earlier check-in. However, please understand this cannot be guaranteed.
  •  Checkout 11am / Check-outs later than 11am must be arranged in advance.

GUARANTEE and CANCELLATION POLICY

  • Guests will be charged a $50 non-refundable Confirmation Fee (per room) to Guarantee the Reservation. This fee will be applied to the balance of your reservation.
  • Reservations must be canceled at least 72 hours, (3) full days, prior to the date of check-in to avoid being charged for the entire stay. Any date changes made to the reservation may result in adjustments to the balance.
  • After the 72- hour cancellation period, the balance of the reservation will be charged to the credit card on file. Should the credit card on file be invalid for any reason, guest will be contacted at the phone number listed in the reservation and given 24-hours to provide a valid credit card or the reservation will be cancelled.
  • Early departures within the 72-hour cancellation period will be treated as cancellations and follow the same policy.
  • Rates are subject to change without notice and changes made to your reservation may result in additional charges.
  • For groups reserving (4) or more rooms for any given date or event, the cancellation policy extends to (30) days. Please refer to our Group Booking Policy.

CONVENIENT CONTACTLESS CHECK-IN

We believe your stay should begin the moment you arrive --- not waiting at a front desk. Prickly Pear Inn offers secure and convenient contactless check-in, allowing you to go directly to your room whenever you arrive.

Our normal Check-In time is 11am, and on the morning of your arrival date, you will automatically receive both an email and a text message containing:

  • Your room number
  • A personal 4-digit room access PIN
  • Simple arrival instructions

We send your check-in information by both email and text to ensure your room will be easy to access whenever you arrive.

AFTER HOURS EMERGENCY PHONE NUMBER

  • There is an Emergency Phone Number posted on the 2nd level, on the wall to the Right, as you exit the elevator. The number is also posted on the wall to the Right of Room 203.

GUEST COMMUNICATION BY EMAIL / PHONE

  • To make your arrival as smooth and convenient as possible, we'll send you a series of brief communications before your stay.
  • You will receive a confirmation email containing your reservation information as well as a copy of our hotel policies as soon as you make a reservation.
  • Approximately 7-days before arrival, you'll receive an email reminder of your upcoming reservation.
  • Approximately 3-days before your arrival, you'll receive an email and text with your PIN Number and Room Number. This will also serve as your reminder that this will be your final opportunity to cancel your reservation without being charged for your entire stay.
  • On the morning of your scheduled arrival date, you will receive one last text reminding you of your Room and PIN Number.

ADDRESS / DIRECTIONS / PARKING

  • Address: Prickly Pear Inn, 6268 E. Cave Creek Road, Cave Creek, Arizona 85331
  • Prickly Pear Inn is located on Cave Creek Road, across the street from Frontier Town, and due West of School House Road
  • Directons: From Cave Creek Road, turn North on School House Road. Take the 1st Left (West) directly in front of the Cave Creek Post Office and drive approximately 50 yards to the dead end, where you will arrive at Prickly Pear Plaza.
  • Parking: The Main Parking Lot runs along the North-side of Prickly Pear Plaza. Underground, shaded, parking is also available. From cave Creek Road, drive West, past the deck of Stumblina's Cantina, and take an immediate Right. Continue straight into the Underground Parking Level. Please note the underground parking garage has a vehicle height of 7 Feet, with stairway access to the maim level - (no direct access to elevator).

​OCCUPANCY AND RATES

  • Room rates are based on double occupancy.
  • Maximum adult occupancy in our King Rooms is (2) people.
  • Children under 16 years old may be permitted to stay in a room with their parents for an additional charge of $35.00 per night, per person, up to (2) children. Please ask the front desk or call in advance of your stay.
  • We do not provide rollaway beds or cribs.

ACCEPTABLE METHODS OF PAYMENT

  • Visa, MasterCard, Discover Card, American Express, and Cash (U.S. Currency only).

MINIMUM AGE/GUEST IDENTIFICATION REQUIRED

  • All guests reserving a room must be 21 years or older and be prepared to show a Government issued photo ID that matches the name on the reservation.

TRIP INSURANCE

  • Please note that our cancellation policy is not dependent on the cause or reason for the cancellation.
  • We are not responsible for elements such as bad eather, flight delays or flight cancellations, illnesses or injuries, personal family issues or tragedies, or pet or work emergencies.
  • Please be aware that you have the option or purchasing trip insurance that could protect you from the costs incurred because of an unforeseen cancellation. There are many suppliers of trip insurance through your credit card comoany or through the internet.

HOUSEKEEPING

Daily housekeeping is not provided. Towel echange or additional amenities are available upon request during regular lobby hours.

SMOKING POLICY

  • Prickly Pear Inn enforces a strict No Smoking policy in guest rooms. 
  • Please note that cigarettes, cigars, e-cigs, vapors, hookahs, marijuana, etc., fall under our non-smoking policy.
  • Prickly Pear Inn will charge a minimum $250 cleaning fee for violations of this policy. 

PET POLICY

  • We love our animals at Prickly Pear Inn. However, as a small boutique hotel we simply do not have the resources eliminate pet allergens between guest stays and do not accept pets.

ROOM DAMAGE / MISSING ITEMS/ EXCESSIVE CLEANING

  • Guests agree to treat the facility with respect. If rooms or property are damaged, guest further agrees to accept charges incurred for hotel to clean, repair or replace property, to return room to its original state.  Guest will be charged for rooms requiring cleaning above and beyond normal use, including excessively dirty and/or excessively soiled or stained linens.  

NOISE / QUIET ENJOYMENT / SAFETY CONCERN / MANAGEMENT RIGHTS

  • Many of our rooms feature private decks with code-compliant parapet walls. It is our policy to never allow climbing or sitting on the walls at any time and children should never be left unsupervised.
  • Prickly Pear Inn is committed to providing a comfortable environment fot all our guests to enjoy and we ask that noise level be kept at a reasonable level.
  • Guests agree to conduct themselves in a respectable manner and will not cause any nuisance or annoyance within the hotel premises. Management, in its sole discretion, has the right to ask any guest to vacate their room immediately, without prior warning, for violations of these policies or for conduct that disrupts other guests or the property.

NEED ASSISTANCE?

Our team is available daily from 10am to 6pm (Arizona Time) at the Grumpy Ole Mule Mercantile, located on the ground floor of Prickly Pear Plaza.

If you need assistance before or during your stay, please call us at: (480) 488-2616. For after-hours emergencies, an Emergency Contact number is posted outside the elevator on the second floor and next to Room 203.